Data protection policy

Foreword

Visioframe Sàrl places great importance on respecting your privacy and is aware of how important it is to you.

Visioframe strives to ensure that you can use the services offered by this website with full confidence, especially by processing your data transparently, in strict compliance with applicable personal data protection laws and regulations, and respecting your own preferences.

 

Controller of Your Personal Data

The personal data concerning you collected from this website are subject to automated processing by:

 

Visioframe Sàrl

Address: 4 Rue d'Arlon  L-8399 Windhof

 

 

When Are Your Personal Data Collected?

While using this website, Visioframe may collect your personal data in different areas or moments when:

• you browse the site's pages,

• you subscribe to our information feeds (Newsletter, RSS feeds, notifications, etc.),

• you contact us (section “Contact”), Visioframe ensures that only the data strictly necessary to provide the services you wish to use are collected.

 

Purposes of Processing Your Personal Data (“Purposes”)

The personal data concerning you collected by this website are subject to automated processing with the following purposes:

• To provide you with the requested service or information

• To develop statistics and traffic analysis, to improve the quality of the services offered

• To inform you about products, events, services & offers of Visioframe and its partners if you are subscribed to these information feeds (Newsletter, RSS feeds, etc.),

• To offer you personalized commercial offers or advantages, within our loyalty program, if you enroll

• To send you advertising or commercial prospecting messages, provided you have consented

• To ensure the security of access to your personal data and detect potential cyber intrusion attempts

• To manage your feedback via surveys you participate in

• To invite you to participate in contests or lotteries

 

For each purpose mentioned above, the processing of your personal data is legally based:

• on the necessity to perform a contract with you or pre-contractual measures taken at your request;

• on the necessity to comply with a legal obligation to which Visioframe is subject;

• on your consent to processing;

• on a legitimate interest recognized for Visioframe (fraud prevention, data security, etc.).

 

Visioframe ensures that your personal data are processed in a fully compatible manner with the purposes listed above. In case of further processing for a purpose other than originally planned, you will receive all necessary information beforehand and have the ability to object.

 

Nature of Personal Data Collected

Your “personal data” refers to all information concerning you as a physical person that allows you to be identified, directly or indirectly.

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The personal data that Visioframe may collect when you browse this website are:

• basic identification data, such as your names, mailing address, email, phone numbers, etc.

• technical login and navigation data, like your terminal's IP address, connection date & time, visited pages, browser characteristics (type, language, etc.) and terminal (type, resolution, etc.), cookies, etc.

• geographic location data (geolocation)

• publication data, like your interests, feedback, comments, ratings, messages posted on the site's community and social forums.

 

Some information collected is mandatory to achieve the purposes described, others are optional. You will be systematically informed about whether an information is necessary or optional at the time of collection. Some required fields not filled may prevent Visioframe from providing the related product or service, or guarantee its expected quality.

 

Recipients of Your Personal Data

The personal data collected on this website are exclusively intended for Visioframe’s use. However, they may be transmitted:

• to subcontracting companies that Visioframe contracts for services like hosting, site management, and online transaction processing.

• to commercial partners, provided you have agreed to receive solicitations.

 

Finally, Visioframe may be required to transmit your data to a third party upon request by judicial authorities or any other legally empowered administrative authority.

They are not transmitted to any other third parties.

Visioframe ensures that potential transfers to third parties do not result in transfers outside the European Union.

 

Data Retention Periods

Your personal data processed by Visioframe will be kept only for the necessary duration for the intended processing purposes or to comply with a legal obligation. Thus, Visioframe will retain:

• 3 years maximum from the end of the commercial relationship for marketing purposes and promotions of Visioframe's offers

• 10 years maximum from the end of the commercial relationship for contractual (contracts, warranties, etc.) or accounting data (invoices, orders, etc.)

 

Protecting Your Personal Data

Visioframe implements appropriate security measures according to processing risks to protect your data against unauthorized access, destruction, loss, alteration, and any other form of illegal processing.

All employees and subcontractors at Visioframe with data access commit to strict professional confidentiality and only access data necessary for their tasks, regularly trained on data protection rules.

 

Your Rights

While processing your personal data, you have, at any time and within legal limits, the following rights:

• access your personal data (understand which data is collected and obtain a copy), request correction if inaccurate or incomplete, deletion if obsolete;

• object to the processing for legitimate reasons (especially for marketing purposes);

• if preconditions are met, request restriction of processing or complete data removal (right to erasure);

• request to receive structured data you provided to Visioframe (portability), without infringing others' rights;

• ask not to be subject to automated decision-making, including profiling, affecting you legally or significantly; challenge such decision, request a physical person review.

• withdraw consent anytime for consent-based processing.

 

To exercise any of these rights without charges, contact us:

• by email to: info@visioframefamily.com

• or by mail to: 4 Rue d'Arlon L-8399 Windhof

Attach a copy of valid ID to prevent impersonation. Visioframe commits to responding within a month of receiving your complete request.

 

You may also file a complaint with the National Commission for Data Protection (CNPD) via: www.cnpd.lu